Title: Junior Level Systems Engineer

Reports To: Operations Manager

Key Responsibilities and accountabilities:

• Troubleshoot hardware, network, operating system and application issues;
• Taking ownership of issues and escalating as necessary;
• Liaise with Vendors for pre and post-sales support;
• Communicate with customers proactively both on the phone and in-person;
• Discuss with clients to understand the requirements of their business and design solutions to meet those needs with assistance from a senior engineer;
• Assist in the provision of proactive server and system monitoring to minimise customer downtime;
• Evaluate current and emerging technologies for customer solutions, considering cost, usability, scalability, and compatibility as factors;
• Sit two Microsoft or other as agreed exams per year to maintain professional competency;
• Maintain customer documentation to an approved standard;
• Ensure timesheets are filled out with an appropriate level of detail, which is grammatically correct, and in a timely manner;
• Liaise with the team to ensure timely resolution to customer issues;
• Perform the work required to meet the budget for billable hours;
• Ensure the values of the company are upheld both within the team and with our customers;
• Actively participate in Team discussions as part of our continuous improvement program; and
• Conduct other duties as directed.

KPIs

• Time taken to complete time sheet.
• Hours entered / billed.
• Microsoft Exams passed.
• Weekly customer satisfaction feedback.

This is a junior position.  It would suit someone who meets our hiring criteria IT Jobs in Frankston – Mornington – Dandenong – Berwick, is either a school leaver, or TAFE graduate, BUT with a passion for a career in IT.

Bring an epic attitude and we will train you for skills.

Good luck.

One of our Senior Engineers started at Extreme in a junior sys admin and he is now in our Senior Leadership Team.  This is a great opportunity for the right person.