IT Managed Services

Extreme Networks has been providing managed services since 2010. We integrated Remote Management and Monitoring with ticketing software, automating many routine IT support tasks for streamlined operations. This enables us to offer support at a lower cost than competitors, while ensuring our engineers focus on vital IT support tasks.

What are IT Managed Services?

We provide managed services customers with day-to-day support, scheduled consulting, and backup and disaster recovery, enabling them to run, grow, and serve customers.
Many of the day to day maintenance tasks are scheduled for our customers to be performed seamlessly.

Benefits of IT Managed Services:

Our Managed Services customers choose Extreme Networks for a number of reasons.

  • Fixed price IT Support. Every month, we inform each customer about what they will receive and the associated costs. We discuss any add-on services beforehand to avoid surprises.
  • Regular, scheduled maintenance.  With Extreme Networks, there is no need to stress about your IT. We handle day-to-day maintenance in the background. Effective IT support remains nearly invisible, letting you and your team focus on business and customers.
  • OPIP.  Our industry-leading One Page IT Plan is a key tool for our customers to understand their IT infrastructure, learn about opportunities, and manage the risks to their business.  It covers all the areas where we offer support in an easy-to-read guide for your business’s reference. We use this tool to ensure your IT plan is aligned with your business plan.
  • Our Team:  Extreme Networks is recognised as the best place to work in IT on the Mornington Peninsula and that means we can hire the best engineers.  Our average tenure for engineers is over 7 years, which is almost unheard of in the IT industry.  We do this because we recognise the value that stability of engineers makes for our customers.
  • vCIO:  Many of our customers view our support as their virtual Chief Information Officer.  This is a very cost effective way to access the experience of our team as we implement IT for business with collectively over 4,500 staff.  We see what works and we share that with our customers.
  • Patching:  Patching of applications and Operating Systems is a critical part of the Australian Cyber Security Centre’s security framework for Small Businesses – the Essential 8.
  • Security:  Our monthly support has security built into it from the ground up.  Ten years ago, security was making sure your anti-virus was updating. We’ve upgraded defenses for customers with anti-phishing training, onboarding support, firewalls, password management, and WiFi hardening against evolving threats.
Our ACSC Partnership demonstrates our commitment to SME security.
The team at Extreme Networks are recognised as Industry Leaders within the Australian Small Business IT industry. Founder, James Eling organised the inaugural SMBiT Pro National Conferences and regularly speaks on issues of concern to the SME IT industry.

Have a chat ith Team Extreme about how we can help you better support your team today.  Please call us on 03) 97857162 or email us.

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