Your Outsourced IT Department

Working with Extreme Networks as your Outsourced IT Department is often very different for many of our clients when they start working with us. We aim to provide you with a true internal IT Department, providing all of the functions of an IT Department, from Help Desk, through to Systems Administration and Virtual CTO/CIO. Our aim is to make sure that each and every business has access to the latest technology that they need to grow their business and to understand what technology is available to help them evolve their business plan.

01

Think about how you want IT to work in your business.
IT can be provided many different ways, depending on the strengths and resources each company has.

02

We use a teams approach.
Our skills are quite extensive and deep.  We have people with deep expertise and many years of experience across the areas that we work, including Security, Server Infrastructure, Communications, Desktop Support, Business Intelligence, or Back up and Disaster Recovery. 

03

Dedicated Manpower.
Two engineers will be assigned to you as your main Virtual CTOs, assisting you in creating a 5-year IT plan and leveraging IT changes to grow your business.

04

We use an internal ticketing system.
We can grant you and your team access to this system. You’ll have visibility into open and closed tickets, as well as the number of support hours utilized. Some customers utilize our ticket system for their internal help desk, escalating unresolved issues to our team. To optimize our ticketing system and our team’s approach, please send support requests to support@extremenetworks.com.au. This ensures prompt response to your tickets.

05

We are data driven.
We collect and monitor data such as Event Log Errors, ticket response time, and CPU usage, analyzing it with Microsoft Power BI. We present data in big dashboards for team visibility because what gets measured gets managed, fostering accountability and transparency.

06

Documentation. 
We document to enhance your understanding of your IT assets, aiding in effective expenditure planning and streamlined issue resolution. Documentation streamlines support, aiding quicker issue resolution by ensuring everyone understands the infrastructure setup and processes involved.

Get Started

Need IT Support?

We’re dedicated to providing proactive IT solutions for your business. Fill up the form and we’ll reach out to you soon!

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