Frequently Asked Questions

As a trusted MSP in Melbourne, we know businesses need clear, reliable IT support, that is why we have created this FAQ to give you straightforward answers about how our IT solutions can support your business.

Business & IT Consulting for Small and Medium-Sized Businesses

What makes Extreme Networks different from other IT providers in Melbourne

Extreme Networks is your technology partner, not just an IT helpdesk. We combine deep technical expertise with a genuine understanding of how your business works. While many providers offer standard support packages, we take a more strategic approach, designing tailored solutions that match your specific infrastructure, growth plans, and risk profile.

How quickly can your team respond if our systems go down?
In the event of a system outage, our team initiates an immediate response. We provide rapid escalation pathways, with critical incidents worked on within 15 minutes. Our priority is to restore functionality swiftly while maintaining clear and consistent communication throughout the process.
Do you offer both on-site and remote IT support?
Absolutely, we offer both on-site and remote IT support. While many MSPs lean heavily on remote service these days, we still prioritize on-site visits whenever they add value. We believe there’s no substitute for being hands-on when it comes to solving complex issues, building trust, and keeping operations running smoothly.
Will I have a dedicated support engineer?
Yes, you will have a dedicated engineer who ensures you are getting the maximum value and reliable IT support.
Can you work alongside our existing in-house IT team?
Absolutely. Many of our clients have internal IT staff, and we complement their work by handling specialised tasks such as cybersecurity, cloud migration, or 24/7 monitoring. Think of us as an extension of your team.
Do you tailor IT support for small and large businesses?
Yes, we scale solutions to match your business size, industry, and budget.

Cybersecurity & Data Protection

How can you help protect my business from cyber threats like ransomware and phishing?
We implement layered security including firewalls, endpoint protection, email filtering, and proactive monitoring under a risk-based approach that addresses both technical and human vulnerabilities. We work with a 24/7 SOC team to ensure continuous threat detection and rapid incident response.
Do you provide security awareness training for our staff?
Yes, we offer staff training programs that teach your team how to spot phishing emails, use strong passwords, and handle sensitive data safely. Employee awareness is one of the most effective defences against cyber threats.
What happens if our data is lost? Do you offer backup and disaster recovery?
We provide secure, automated backups and disaster recovery planning. If the worst happens whether it’s hardware failure, ransomware, or accidental deletion, we can restore your systems and data quickly to minimise downtime.
How do you ensure our business complies with Australian data protection laws?
Our solutions are designed to align with Australian Privacy Principles (APPs) and industry regulations. We implement secure storage, access controls, and reporting tools so you can demonstrate compliance while keeping client data safe.
Is our business too small to be targeted by hackers, or should we still worry about cybersecurity?
No business is too small to be targeted, hackers exploit SMEs because they often have weaker defenses, limited cybersecurity knowledge, and valuable data that’s easier to access. Ignoring cybersecurity leaves your business vulnerable to costly breaches, operational downtime, and lasting reputational harm.
Can you check how strong my business’ cyber security is right now?

Yes, we can. Simply fill out the form Free Essential 8 Auditor to start your assessment.

Cloud & Microsoft 365

Can you migrate our business to Microsoft 365 or the cloud without disruption?
Yes, we specialise in smooth, low-risk migrations. We plan every step carefully, transfer your data securely, and provide user training so your team can get the most out of new cloud tools from day one.
What are the benefits of moving to the cloud?
Flexibility, remote access, cost savings, and stronger disaster recovery.
Do you support Microsoft Teams and remote tools?
Yes, we configure and support Teams, SharePoint, and other collaboration tools.
How do you keep cloud data secure?
We implement multi-factor authentication, encryption, conditional access, and continuous monitoring to keep your cloud environment secure. Plus, we regularly review your setup to ensure it meets best practice and compliance standards.
Can you help us make the most of our Microsoft licensing and subscriptions?
Definitely. Many businesses overspend on licences they don’t use. We review your current subscriptions, recommend the best plans for your needs, and ensure you’re only paying for what delivers value.

Costs & Value

Is there a lock in period for your contracts?
No lock-ins, just lasting partnerships. Our clients stay with us because they want to, not because they’re tied down by a 3-year commitment.
How can working with an MSP save my business money compared to hiring in-house IT staff?
Hiring and training full-time IT staff can be expensive. By outsourcing to an MSP like Extreme Networks, you gain access to an entire team of experts at a fraction of the cost. You also benefit from around-the-clock monitoring and broader expertise than a single hire can provide.

Growth, Reliability & Futureproofing

How do you make sure our IT systems scale as our business grows?
We design IT environments with scalability in mind. Whether you’re adding new staff, opening extra offices, or moving into new markets, we ensure your systems can grow with you without costly rework.
What steps do you take to keep us updated with the latest technology and AI innovations?
As a Microsoft Solutions Partner and a trusted collaborator with leading cybersecurity providers like Huntress, ThreatLocker, Nodeware and Sophos, we continuously assess your environment and recommend strategic updates. Our goal is to give your business a competitive edge while ensuring your systems are secure, efficient, and equipped with a comprehensive, future-ready defense against evolving cyber threats.

AI Automations

What is AI automation and how can it help my business?

AI automation uses AI tools to take over the repetitive, time-consuming tasks that quietly cost your team hours every week, things like data entry, reporting, scheduling, and follow-ups. Extreme Networks identifies exactly which of those tasks are safe to automate, then implements them with proper oversight so every change ties back to measurable time saved, not tech for the sake of tech.

Do you offer AI training for non-technical teams?

Yes, our hands-on AI workshops are built for real staff in real roles, not developers. We walk your team through everyday tools like Claude and Gemini so they leave confident using AI in their day-to-day work rather than unsure of where to start.

Can you build custom AI applications for my business?

Yes. For workflows that off-the-shelf tools can’t handle, we have a team of developers who build custom AI applications tailored to how your business runs. We use AI tools to deliver these process automations quickly and cost-effectively, turning manual workarounds into purpose-built tools.

How do you keep AI use safe and compliant?

Before any AI tool is switched on, we create clear, plain-English governance covering data handling, acceptable use, and compliance with the Australian Privacy Principles. It’s a working framework your team actually follows so your data stays secure and your AI use stays ethical and compliant.

How do I get started with AI?

The simplest way to start is to book a free 30-minute AI readiness call on (03) 9785 7162 so we can look at where AI automation can help your business right now.

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New Lead | Extreme Networks